Lost or forgot login details (login and password recovery)

Posted by Jan Procházka 
Jan Procházka - Lost or forgot login details (login and password recovery)
May 26, 2016 02:51PM
In cases you lost your login name or need to recover password, just use the "I don't know my password" function available at the login page. This way each user will receive login details to his mailbox, in case the email address exists.
Note: Access to Your system on Training-Online.eu is possible from everywhere but only through Your own link your_domain.training-online.eu (www.Training-Online.eu webpage itself doesn't offer login to private systems). See the registration >here<

In case the function isn't available, the function may be switched OFF as this is fully configurable within the Administration / Settings / General Settings.
There might be some security reasons why to switch the function OFF but in that cases you as an admin have to take action once the user forgets. As we strongly support the security and passwords privacy, there is the only one option how to recover. The only way to reset the password would be the to switch the function on for the action, fill the user email which ensures the login info will be sent and then to switch the function OFF again. In general we do recommend to leave the function ON.
The system comes with the function ON when you register / create new platform.

In case you didn’t find the recovery email in your mailbox, check also spam and trash bin folder.

Edited 4 time(s). Last edit at 03/12/2017 04:25PM by admin_admin.
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